Terms and Conditions
These terms and conditions ("Terms") govern your use of the services provided by Almallah Group ("we" or "us") on our website, through our mobile applications, or during any interactions related to our tourism and travel services. By accessing or using our services, you agree to comply with and be bound by these Terms.
1. Reservation and Booking
1.1 To make a reservation or booking with Almallah Group, you must provide accurate and complete information.
1.2 Reservations are subject to availability and confirmation.
1.3 Booking confirmations, itineraries, and travel documents will be provided upon successful reservation.
2. Payments and Pricing
2.1 Prices and fees are displayed in the local currency and are inclusive of applicable taxes and charges.
2.2 Payments can be made through the specified payment methods. Failure to make timely payments may result in the cancellation of your reservation.
2.3 Prices are subject to change based on factors beyond our control, such as currency exchange rates and government-imposed taxes.
3. Cancellation and Refund
3.1 Cancellation policies vary for different tours and services. Please refer to the specific cancellation terms provided during the booking process.
3.2 Refunds, if applicable, will be processed based on the cancellation policy and the method of payment.
4. Changes and Modifications
4.1 Almallah Group reserves the right to modify itineraries, accommodations, or other aspects of the tour due to unforeseen circumstances or events beyond our control.
4.2 We will make reasonable efforts to inform you of any significant changes to your booking.
5. Travel Insurance
5.1 We highly recommend obtaining travel insurance to cover unforeseen events, cancellations, medical emergencies, or any other incidents that may occur during your trip.
6. Conduct and Compliance
6.1 You agree to comply with all local laws, regulations, and customs during your travel with Almallah Group.
6.2 We reserve the right to refuse service or remove any participant who violates these terms, poses a safety risk, or disrupts the tour.
7. Liability
7.1 Almallah Group is not liable for any loss, damage, injury, or delay caused by third-party service providers, natural disasters, or other unforeseen circumstances.
7.2 Participants are responsible for their personal belongings and well-being during the tour.
8. Governing Law
8.1 These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Almallah Group operates.
9. Contact Information
9.1 For any inquiries or concerns regarding these Terms, you may contact us at contact@almallahgroup.com.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Almallah Group reserves the right to update or modify these Terms at any time without prior notice.
